Certificate of measuring the temperature of hot water in an apartment sample

Standard hot water temperature

In modern, comfortable houses, residents are provided with all utilities: heating, gas, electricity and, of course, water, both cold and hot. Uninterrupted payment of bills should guarantee the delivery of services in full. Often the service is not of sufficient quality, for example, the batteries are a little warm. This causes quite natural dissatisfaction among consumers. Most of the complaints relate to the non-compliance of the DHW temperature with SanPiN standards. In this article we will look at what to do if the hot water does not meet the standard and how to write a complaint.

If you want to find out how to solve your specific problem, please contact the online consultant form on the right. It's fast and free! Or call us at 8(800)-350-30-02 (the call is free for all regions of Russia)!

Hot water temperature check report

Return to top eti18rus Rembo Veteran Posts: 4013 Registered: 01 Jul 2015, 17:29 Thanked: 5998 times Thanked: 5036 times act of measuring the temperature of hot water in the apartment

1. Quote

eti18rus wrote: The source of the quote is from 65 to 70 degrees, eti18rus wrote: The source of the quote and all this is in accordance with the law, by the way. A report of a violation of the quality of a utility service can be made by the consumer in writing or orally (including by telephone) and is subject to mandatory registration by the emergency dispatch service. Info One of our lawyers will advise you immediately and completely free of charge.

How to measure

Standards for hot water

At the legislative level, standards have been developed for all types of public services. For example, paragraph 2.4. SanPiN 2.1.4.2496−09 states that according to the standard, the temperature of hot water must be in the range of 60-75°C. These figures are not at all random; it is precisely these indicators in water supply areas that provide protection against the spread of certain infectious diseases. Warm fresh water provides a comfortable environment for harmful bacteria, including Legionella. In 2007, in one of the cities of Russia, legionella pneumonia, which entered the hot water supply system, claimed the lives of 5 people, and another 160 residents ended up in hospital beds.

Table of the influence of temperature on the state of bacteria:

The obvious conclusion is: for complete safety, the water should be as hot as possible. However, there is another danger in following this rule. If the temperature at the place of consumption is more than 50°C, then there is a high risk of burns. Therefore, the use of such hot water is only possible with a parallel supply of cold water. You can learn more about hot water standards from this article.

The rules for the provision of public services (Clause 5 of Appendix 1) allow some deviations from the norms:

• In the period from 0 to 5 hours, a decrease of 5°C;
• The rest of the day from 5 to 24 hours at 3°C.

The same document also determines the reduction of service fees:

• Every 3°C above the specified deviations is reduced by 0.1% every hour;
• For temperatures up to 40°C, payment is made at the rate for cold water.

Using references to these standards is necessary to recalculate the amount in receipts for low-quality services. Unfortunately, utility workers will not come to measure the temperature of the tap water themselves. To recalculate, you need to try. If you have cold or rusty water coming from a hot tap, you need to act a little differently. Better yet, install meters with a temperature sensor.

Hot water temperature measurement report sample

Do not let the meter open the tap at full power so that the splashes fly all the way to the ceiling and you end up measuring not the temperature of the water in your tap, but the temperature of the water in the supply line at the entrance to the house, or in the boiler room.

During one of the measurements, the meter and I grabbed the tap alternately - I decreased it, she increased it. As a result, I wanted to write down in the act the actual water consumption measured by the meter and the “measuring container,” but the commission snatched the act from my hands and took it away without my signature.

But when at the trial the housing and communal services lawyer tried to attach this act to the case, according to my statement that “... an act without my signature in accordance with “Rules No. 354” cannot have legal force..”, the judge refused this lawyer.

Be prepared for the fact that the chief engineer will show his knowledge and will respond by “poking it under your nose” with the text “...Before taking hot water samples, you should drain the water until a constant temperature is established.

Forum burmistr.ru - forum about housing and communal services (management of apartment buildings)

During the daytime, deviations are not allowed.

For each hour of deviation in air temperature in a residential area in total during the billing period, the fee is reduced by 0.15% of the fee determined for such billing period, for each degree of temperature deviation. For the purpose of recalculating utility bills for consumers, the results of measuring the air temperature in a residential area are sufficient.

Standard hot water temperature

Return to top Snake Zoyka eti18rus Activist Messages: 219 Registered: June 19, 2015, 08:21 Thanked: 19 times Thanked: 43 times act of measuring the temperature of hot water in the apartment

In general, we draw up a handwritten report with a representative of the housing and communal services department, and write that we let water through at the water collection point for 3 minutes and take measurements, the temperature should be from 65 to 70 degrees, then we sign the report and take it to the resource officers)))) and so on that's all, and all this is in accordance with the law, by the way Back to top eti18rus Rembo Veteran Messages: 4013 Registered: 01 Jul 2015, 17:29 Thanked: 5998 times Thanked: 5036 times act of measuring the temperature of hot water in the apartment

eti18rus wrote: The source of the quote is from 65 to 70 degrees, eti18rus wrote: The source of the quote and all this is in accordance with the law, by the way.

Sample complaint: hot water temperature is not up to standard

A report of a violation of the quality of a utility service can be made by the consumer in writing or orally (including by telephone) and is subject to mandatory registration by the emergency dispatch service. In this case, the consumer is obliged to provide his last name, first name and patronymic, the exact address of the premises where a violation of the quality of the utility service was discovered, and the type of such utility service.

How to use the resource

In this case, the consumer is obliged to provide his last name, first name and patronymic, residential address, and clarify what public service he is talking about. The ADS employee is obliged to inform the consumer about the person who accepted the application, the registration number of the application and the time of its acceptance.

If an employee of the emergency dispatch service knows the reasons for the provision of utility services of inadequate quality, he is obliged to immediately inform the consumer about this and make an appropriate note in the application log.

This mark is the basis for the contractor to recognize the fact of provision of utility services of inadequate quality (clause

66 Rules for the provision of public services to citizens).

Sample act of measuring the temperature in the apartment

It so happens that it is very cold in your apartment. And you absolutely don’t know what to do with it. For tips on how to deal with such situations, see here. In order to prove the fact of low air temperature in an apartment or living space, it is mandatory to draw up a report on measuring the temperature in the apartment.

: Sample minutes of a meeting with the manager

How to compose it? To do this, you need to agree with the utility service provider on the date and time of temperature measurement. If the contractor’s representatives did not arrive at the consumer’s premises to draw up a report, then the consumer has the right to measure the temperature and draw up such a report independently.

However, in this case, the act must be signed by the chairman of the board of the apartment building and at least two neighbors. An approximate form of the form for just such an act is contained below on this page. ACT No. on the provision of utility heating services of inadequate quality.

Act on discrepancy in hot water temperature

Details……………………. "….."……………… 20…..g. We, the undersigned, Representative ……………….………………………………………………………………………………., Representative ……………….…… ………………………………………………………………., Representative ……………….………………………………………… …………………………., Representative …………………………………………………………………………………….

, (name of the HOA, management company, heat supply organization, etc.) Applicant …………………………………………………………………………………… ……, (apartment owner, utility consumer) measured the temperature of the hot water supply in the apartment located at the address: st. …………………….…..…… house ……. bldg. ...... sq.

……, series of the house …………, year of construction ……… and drew up this act.

Validity period for measuring the temperature of hot water in the apartment

Well, in your apartment they intended what they wanted. Marina, did the “comrade wolves” draw up a temperature measurement report? And you signed it? Or was the act not drawn up?

If the act was not drawn up or was not signed by you, then carefully read the text that I sent earlier to the question of one of the visitors to this site:

“How long should it take for the hot water tap to reach the temperature according to the standards?

Question: The chief engineer of the management company claims that in order to achieve the standard temperature of hot water, a certain volume of it must first be drained (or for some unregulated time - the hot water tap must simply be opened).

Answer: The time for draining hot water before measuring its temperature is established by paragraph 5 (note) of Appendix 1 of the “Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings” (approved.

How to understand that hot water does not meet the standard?

Assuming that the hot water temperature is not supplied according to the standard, you should not immediately call a housing and communal services representative. To assess the need for further action, you need to independently measure the water temperature.

Proceed as follows:

1. Open the mixer and let the water drain (about 3 – 5 minutes);
2. Fill a small container (such as a glass jar) to the brim;
3. Place a household thermometer in the container;
4. Evaluate the device readings after a few minutes.

What to do if the hot water is not up to standard?

What to do if hot water is below normal? Of course, strive to eliminate violations and reduce the amount of payment for low-quality services. If the value obtained by self-measurement on the thermometer scale is below 60°C, a claim application is submitted to the dispatch service of the management company or housing and communal services. The appeal must be recorded in writing, indicating the address, time, application number and surname of the receiving employee. A similar claim is written in the opposite situation, if hot water runs instead of cold water or cold water does not meet the norm.

In some cases, a drop in temperature occurs as a result of a technical malfunction. In this case, the dispatcher must inform the applicant about this fact and indicate the time frame for normalization of the temperature regime.

In the absence of objective reasons for violation of standards, the time of arrival of a specialist to the resident’s territory is agreed upon for the purpose of taking measurements. According to paragraph 108 of Resolution No. 354 of the Government of the Russian Federation, the inspection must be carried out within no more than two hours from the moment the application is submitted. A longer period may be established by mutual agreement. Based on the results of the study, an act is drawn up in several copies, one for each participant in the process.

If the results of the inspection do not satisfy the consumer of the service, he may request an examination. The procedure, with the participation of an expert, is agreed in advance on the time of its implementation. The results are also recorded in the act.

If a utility service employee refuses to come out to conduct an inspection, a report is drawn up by the residents. The document is signed by at least three representatives, and family members or neighbors can be involved.

The act received by any of the above methods is used as the basis for recalculating the cost of services provided and imposing a fine on the person who committed the recorded violation.

How to measure yourself

Ordinary utility consumers do not have certified equipment for measuring room temperature; they can only perform such work with ordinary thermometers. But in order to have grounds to contact the management company to call a commission and professional measurements, you can first carry out the work yourself.

• Then there is a list of housing characteristics. The number of rooms, the floor of the room, and how insulated the housing is.
• The technical characteristics of the heating system are also given.

The drawn up and signed act is transferred to the Management Company or the heat supply organization, they must take measures to correct the situation. ATTENTION! Actions after receiving the report must be taken within a week.
If there is no response, the consumer has the right to contact the prosecutor’s office or Rospotrebnadzor. In extreme circumstances - go to court. If you have any questions, you can consult for free via chat with a lawyer at the bottom of the screen or call by phone (consultation is free), we work around the clock.

It is submitted in the name of the Management Company, through which the agreement was drawn up with the heat supply organization.
This application must be drawn up in two copies, both registered, one copy remains with the applicant . An application is drawn up taking into account certain requirements:

• At the beginning, the data of the head of the Management Company is written.
• Then you should provide information about the applicant, including his contact information.
• The main part is indicating the reasons for verification.

The temperature in the apartment may differ from the norm, either down or up.

• It is imperative to indicate the regulatory standards by which the temperature must be maintained.
• In such an application for measurements, you can request to restore the temperature in the apartment, check the operation of the heating system, and recalculate the payment for heating.
• The application is signed by the person who submits it.

For each hour of hot water supply, the temperature of which at the point of collection is below 40 °C, in total during the billing period, payment for consumed water is made at the rate for cold water. Considering the above, if the temperature of hot water in your apartment does not correspond to the declared one, I recommend contacting the water supply company an organization with which an agreement has been concluded for the supply of thermal energy to produce recalculation for a service not provided of adequate quality.

Recalculation requirement

Having in hand one copy of the act, which indicates the fact of violation of the adopted regulations for the provision of utility services, a request is sent to the management company to recalculate the payment for hot water supply. The period for which you can demand a reduction in payment ends with the date the violation is eliminated. Paragraph 112 of Decree No. 354 sets the end time for a violation of the quality of the supplied service:

1. Date of informing the management service dispatcher about the elimination of the discrepancy;
2. The date of the final inspection, during which no violation was found.

Act of heat shortage

Commission for checking the quality of public services, consisting of:
1. Representative of the resource supply organization _________________________________________________________

position, full name

2. Representative of the organization transporting thermal energy ________________________________________

position, full name

3. Representative of the Managing Organization ________________________________________________________________

position, full name

4. Consumer representative (house resident) ________________________________________________________________

FULL NAME.

has drawn up this act stating that at the time of inspection _____________________________________________________

(date, time) in house No.______on street________________________, upon inspection of the premises, the following was established.

1. The outside air temperature at the time of inspection was _________oC

Coolant parameters from the heat source (1 circuit):

At the entrance to the central heating point (CHP)______, to the heat pump station (HPS)______ (mixing),

thermal unit of an organization transporting thermal energy

a) in the supply pipeline pressure Р1____________kgf/cm2 temperature Т1_____________оС1 circuit

b) in the return pipeline pressure Р2_____________kgf/cm2 temperature Т2_____________оС 1st circuit

Parameters of the coolant at the outlet of the central heating station _______, HPS _______ (mixing), (2 circuits) of the organization,

transporting thermal energy

a) in the supply pipeline pressure Р11___________kgf/cm2 temperature Т11____________оС 2nd circuit

b) into the return pipeline of the organization transporting thermal energy pressure Р21___________kgf/cm2

temperature Т21____________оС 2nd circuit

c) hot water pipeline pressure Р3___________kgf/cm2 temperature Т3____________оС 2nd circuit

d) circulation pipeline pressure Р4_________kgf/cm2 temperature Т4__________оС 2nd circuit

At the entrance to residential building No. _____ on the street __________________________________________

a) in the supply pipeline pressure Р11___________kgf/cm2 temperature Т11_____________оС 2nd circuit

b) in the return pipeline pressure Р21____________kgf/cm2 temperature Т21____________оС 2nd circuit

c) hot water pipeline pressure Р3____________ kgf/cm2 temperature Т3____________оС 2nd circuit

d) circulation pipeline pressure Р4_________kgf/cm2 temperature Т4____________оС 2nd circuit

At the exit from the heating unit of residential building No. ________ on the street _____________________

a) in the supply pipeline pressure Р11___________kgf/cm2 temperature Т11_____________оС 2nd circuit

b) in the return pipeline pressure Р21___________kgf/cm2 temperature Т21 ____________оС 2nd circuit

c) hot water pipeline pressure Р3____________kgf/cm2 temperature Т3_____________оС 2nd circuit

d) circulation pipeline pressure Р4________ kgf/cm2 temperature Т4___________оС 2nd circuit

e) hydraulic tests of equipment and pipelines of the central heating station, heating pump station and heating unit of the organization,

transporting thermal energy, resource supplying organization _________________________

_____________________________________________________________________________________________

2. Residential building, central heating and hot water supply system, maintained by

Managing organization:

a) hydropneumatic flushing of the central heating system in agreement with the resource supply company

organization (does the preparation plans for

heating season)__________________________________________________________________________

b) hydraulic tests of equipment and pipelines of the central heating substation, heating pump station and heating unit as agreed

with the resource supplying organization ________________________________________________________________________________

c) circulation pipeline of the hot water supply system__________________________________________

d) window openings in the basement ___________________________________, in the entrance__________________________________________

e) entrance doors, vestibule doors in entrances and doors on transition landings________________

___________________________________________________________________________________________________________________

3. During the inspection of the apartments, the following was discovered.

Apartment No. Measure for insulation of window and door openings of the apartment Temperature from the inner surface of the outer wall and the heating device at 0.5 m in the center of the room at a height of 0.1-2 m, but not closer than 1 m from the ceiling with ceiling heating, oST Hot temperature water at the point of water collection, оС

The commission for checking the quality of public services found that the parameters of services in the surveyed

According to complaints, apartments do not comply with GOST (air temperature at the inner wall of the room is +18°C).

For the shortfall in heat received for the period of ____ days, a recalculation will be made by _____%

Guilt ratio:

Managing organization in the amount of ______________%, resource supplying organization_________%,

organization transporting thermal energy _____________________________________%

Number and type of measuring instruments used and data on the state metrological

verification ______________________________________________________________________________________________

Representative of the resource supply organization __________________________________________________________

position, full name

Representative of an organization transporting thermal energy ________________________________________

position, full name

Representative of the Managing Organization _________________________________________________________________

position, full name

Consumer representative (house resident) ________________________________________________________________

FULL NAME.

Additional housing and communal services products:

Source: https://vgkh.ru/jsk/formy/akt_nedopostavki_tepla/

How to write a complaint if the hot water is not up to standard?

Now let’s look at how to write a complaint if the hot water is not up to standard. The complaint is written in free form. It is mandatory to indicate the applicant's full name, residential address, and date of submission. In the letter itself, you need to briefly formulate the requirements for measuring the temperature of the water supplied to the apartment, recalculating the fee and eliminating violations.

The application looks like this: To the manager, the name of the organization from the full name of the resident, address: _______________ tel. _______________

Statement As stated in clause 2.4. SanPiN 2.1.4.2496-09, the set temperature of hot water supply at water points cannot be less than 60°C. As of the current date, the temperature of the water supplied to the apartment located at the address:______________________________, when independently measured, is ___ °C. I demand that the temperature of the hot water supply be measured at the above address and a report drawn up in the prescribed form. If a violation of the temperature regime is confirmed, I ask you to take the necessary measures to eliminate it as soon as possible and recalculate the fee for the entire period of provision of the service of inadequate quality.

You can also apply and fill out all the required fields.

Receiving services of appropriate quality is a legal requirement of every consumer. If the hot water temperature is not even close to the standard, action must be taken. Moreover, this is quite simple to do: you need to make sure that you are right by measuring the water temperature, write a complaint to the management company and monitor its consideration.

Legal hot water temperature

The temperature of the hot water in the tap must comply with sanitary and hygienic standards established by the state for reasons of safety for human health. The service and resource supplying organizations are obliged to monitor the compliance of the hot water supply with the established requirements.

But in reality, things don't always happen this way. And temperature standards are violated, and service organizations are inactive. From this article you will learn what the standards are for the temperature of hot water in an apartment, how to measure the temperature and draw up a report, where to go if the water does not meet the quality according to SanPiN, how to draw up an application for recalculation of the payment for hot water.

Hot water in the pipeline must comply with temperature standards, which are determined by paragraph 2.4 of SanPiN 2.1.4.2496-09, approved by Decree of the Chief Sanitary Doctor of Russia No. 20 of 04/07/2009. The permissible temperature range is from +60 to +75 ºС.

How to correctly measure the temperature of hot water in an apartment

Practicing lawyer and author of 242 articles on the site

Publication date: 2018-02-22 Update date: 2019-04-11

Poor provision of services by utility services leads to the fact that legally literate residents require recalculation, including for the lack of SanPiN 2.1.4.2496-09 parameters in relation to hot water supply, for which it is important to measure the temperature of hot water. Self-performed measurements cannot serve as a reason to reduce the charge for utilities, but they serve as a start for initiating a commission investigation of the problem that has arisen with the preparation of a hot water temperature measurement report.

Hello, dear portal visitor! Unfortunately, the article reveals only a typical answer to the question you are interested in. To consider a specific problem, write it to us as an online consultant. One of our lawyers will advise you immediately and completely free of charge.

Hot water temperature measurement report download

Return to top Snake Zoyka eti18rus Activist Messages: 219 Registered: June 19, 2015, 08:21 Thanked: 19 times Thanked: 43 times act of measuring the temperature of hot water in the apartment

1. Quote

In general, we draw up a handwritten report with a representative of the housing and communal services department, and write that we let water through at the water collection point for 3 minutes and take measurements, the temperature should be from 65 to 70 degrees, then we sign the report and take it to the resource officers)))) and so on that's all, and all this is in accordance with the law, by the way Back to top eti18rus Rembo Veteran Messages: 4013 Registered: 01 Jul 2015, 17:29 Thanked: 5998 times Thanked: 5036 times act of measuring the temperature of hot water in the apartment

1. Quote

eti18rus wrote: The source of the quote is from 65 to 70 degrees, eti18rus wrote: The source of the quote and all this is in accordance with the law, by the way. A report of a violation of the quality of a utility service can be made by the consumer in writing or orally (including by telephone) and is subject to mandatory registration by the emergency dispatch service.

ACT No. on the provision of utility heating services of inadequate quality.

Details

Preliminary method for measuring hot water temperature

Initially, to confirm that you are right, you can perform a control measurement of the liquid parameters. The method of performing actions is not very different from the manipulations that the authorized commission will subsequently carry out. Measuring the temperature of hot water yourself should also not be difficult, since a household thermometer is quite suitable for these purposes. The action algorithm is as follows:

1. After opening the hot water tap, you need to let it drain for 3 minutes.
2. Without reducing the flow, you need to fill the liter container. At the same time, we do not reduce the fluid flow.
3. Place a household thermometer in the center of the container.
4. The last unchanged thermometer readings are the desired water parameters.

It is important to know that measurements must be taken at the point of analysis, that is, at the mixer or tap. Other random places may distort the indicators. To obtain more accurate data, it is better to perform these steps at three different water intake locations.

Methodology for measuring hot water temperature, sample measurement report

Poor quality provision of services by utility services leads to the fact that legally competent residents demand recalculation, including for the lack of SanPiN 2.1.4 parameters.
2496-09 in relation to DHW, for which it is important to measure the temperature of hot water.

Self-performed measurements cannot serve as a reason to reduce the charge for utilities, but they serve as a start for initiating a commission investigation of the problem that has arisen with the preparation of a hot water temperature measurement report.

Preliminary method for measuring hot water temperature

Initially, to confirm that you are right, you can perform a control measurement of the liquid parameters.

The method of performing actions is not very different from the manipulations that the authorized commission will subsequently carry out.

Measuring the temperature of hot water yourself should also not be difficult, since a household thermometer is quite suitable for these purposes. The action algorithm is as follows:

1. After opening the hot water tap, you need to let it drain for 3 minutes.
2. Without reducing the flow, you need to fill the liter container. At the same time, we do not reduce the fluid flow.
3. Place a household thermometer in the center of the container.
4. The last unchanged thermometer readings are the desired water parameters.

It is important to know that measurements must be taken at the point of analysis, that is, at the mixer or tap. Other random places may distort the indicators. To obtain more accurate data, it is better to perform these steps at three different water intake locations.

Further actions in case of temperature discrepancy

If, after checking the parameters, it is determined that the temperature is reduced, you need to perform actions in the following order:

• notify the utility service of any violations identified. It is better to leave the notification in writing with a mark on the consumer’s copy indicating the date of receipt and signed by the responsible person;
• if the moment the complaint arises does not coincide with the time of repair work on the hot water supply networks, then, according to Resolution 354 of the Government of the Russian Federation, 2 hours are allotted to verify the fact of the violation. But also, the time for the commission to visit him is agreed upon with the consumer;
• any inspection ends with drawing up a report on measuring the temperature of hot water in the apartment. The consumer and the utility company employee each have a copy of the completed act. The report form is typical and is used in any case of measuring the DHW temperature;
• The service provider provides a response indicating the reason for the reduced parameters and the time frame for their elimination.

Responsible employees of a utility organization, when performing their duties regarding how to correctly measure the temperature of hot water in an apartment, are guided by MUK 4.3.2900-11.

At the same time, according to methodological instructions, in order to accurately measure the temperature of the hot water supply, it is necessary to sample liquid at at least 4 points.

At the most remote points from the DHW input - for this purpose, water is taken directly from the apartment and those close to it - that is, from the control center of the house.

This regulatory document also regulates the temperature of hot water in an apartment building, which should be in the range from 60° to 75° Celsius.

The method established that a stable SI result is achieved after 4 minutes of draining the liquid and should not exceed a 10-minute period of time. From the regulatory document, the consumer should know that fluid is drawn from the control unit of the house from taps installed to discharge hot water in the event of an emergency, and not from random places formed by ruptured hot water pipes.

If the results of the commission’s work are disputed, first of all you should pay attention to the date of the last verification of the measuring device. This point is important because the verification period is limited and its expired date indicates that the error in the readings of such a thermometer may be higher than the error estimation range. Such testimony cannot be accepted as reliable.

Sample act: act of measuring hot water temperature

Actions of the consumer after receiving the act

Accurately performed actions and correctly executed documents will help encourage the utility organization to take the following actions:

In the absence of standard measured parameters after the expiration of the period specified in the response or in the absence of a response from the company at all, the problem can be solved with the assistance of Rospotrebnadzor, for which important evidence will be all the documents collected by you when working with the utility service. And an inspection for a utility company is fraught with a serious fine.

The legislation of the Russian Federation has developed many regulations aimed at protecting the interests of citizens. Negligent utilities need oversight from residents. Residents’ demands for their rights, in turn, help them avoid making mistakes in their future work and avoid penalties from regulatory authorities.

Source: https://zhilishhnyj-vopros.ru/zhkx/vodosnabzhenie/izmerit-temperaturu-goryachej-vody/

Further actions in case of temperature discrepancy

If, after checking the parameters, it is determined that the temperature is reduced, you need to perform actions in the following order:

• notify the utility service of any violations identified. It is better to leave the notification in writing with a mark on the consumer’s copy indicating the date of receipt and signed by the responsible person;
• if the moment the complaint arises does not coincide with the time of repair work on the hot water supply networks, then, according to Resolution 354 of the Government of the Russian Federation, 2 hours are allotted to verify the fact of the violation. But also, the time for the commission to visit him is agreed upon with the consumer;
• any inspection ends with drawing up a report on measuring the temperature of hot water in the apartment. The consumer and the utility company employee each have a copy of the completed act. The report form is typical and is used in any case of measuring the DHW temperature;
• The service provider provides a response indicating the reason for the reduced parameters and the time frame for their elimination.

Responsible employees of a utility organization, when performing their duties regarding how to correctly measure the temperature of hot water in an apartment, are guided by MUK 4.3.2900-11. At the same time, according to methodological instructions, in order to accurately measure the temperature of the hot water supply, it is necessary to sample liquid at at least 4 points. At the most remote points from the DHW input - for this purpose, water is taken directly from the apartment and those close to it - that is, from the control center of the house.

This regulatory document also regulates the temperature of hot water in an apartment building, which should be in the range from 60 o to 75 o Celsius.

How to measure water temperature correctly?

To check the quality of the supplied water, the user can measure its temperature. If the received data differs from normal values, he can complain to the service provider.

When taking measurements, certain rules must be followed. The work is carried out in the following sequence:

1. Run water from the tap and leave for 3 minutes. During this time, the water will drain, so the resulting calculations will be as accurate as possible. If you measure the temperature immediately, the liquid may be colder or hotter.
2. Fill a container with a large neck with water. After this, there is no need to close the mixer; water should constantly flow through the edges of the vessel.
3. Measure the temperature with a household water thermometer. It must be in good working order, otherwise the obtained values ​​may not correspond to reality.
4. Record the obtained indicators and compare them with normal values.
5. To ensure that the data is correct, it is recommended to repeat the manipulations several times.

Measurements taken independently will not have legal force. But it is necessary to carry out such measurements. After this, it will be possible to decide whether it is necessary to call independent experts.

If the temperature of the liquid from the tap differs noticeably from normal values, you must contact the housing and communal services department. Its representatives will take measurements and draw up a document that has legal force.

Attention! Assessment by independent experts is not a free procedure. But if deviations are found, you can ensure that the management company (MC) makes the payment.

Sample temperature measurement report

When drawing up the act, the date and city are indicated at the top.

Then the act itself is drawn up. It looks something like this:

“We, the undersigned, the owner of the apartment ______________ (indicate address, apartment number) and the representative of Management Company RSU-7 LLC _______________ (full name of the representative) drew up a report on measuring the water temperature in the kitchen and bathroom. The measurements were carried out at ____ (indicate the exact time) with a water thermometer, taking into account the Methodological Instructions MUK 4.3.2900-11 (these instructions must be written down).

The hot water temperature after draining for three minutes is ______ degrees. The thermometer ball was located in the center of the container. The measurements were carried out with a continuous flow of water into the vessel.

The measurement result was determined _____ minutes after inserting the thermometer into the container with the liquid being tested. The air temperature in the room at the time of measurements was _____ degrees.

The act is drawn up in ____copies.

Signed:

Management Company LLC "RSU-7" ___________________________

Owner ______________________________.”

Permitted deviations

The DHW temperature can deviate downward by 3 0 during the day and by 5 0 between 00:00 and 05:00. Moreover, its indicators should not exceed 75 0 at any time of the day. If the deviations are more significant, consumers can file a complaint.

Attention! For every 3 degrees difference from the norm, a person can demand a reduction in the cost of services by 0.1% for each hour of using hot water. If its values ​​are less than 40 degrees, a person may demand that payment be made as for cold water.

Actions of the consumer after receiving the act

Accurately performed actions and correctly executed documents will help encourage the utility organization to take the following actions:

1. Perform recalculation for hot water supply in the order established by Resolution 354 of the Government of the Russian Federation.
2. Eliminate the causes of poor quality service provision.
3. Carry out a re-check based on the results of the elimination.

In the absence of standard measured parameters after the expiration of the period specified in the response or in the absence of a response from the company at all, the problem can be solved with the assistance of Rospotrebnadzor, for which important evidence will be all the documents collected by you when working with the utility service. And an inspection for a utility company is fraught with a serious fine.

The legislation of the Russian Federation has developed many regulations aimed at protecting the interests of citizens. Negligent utilities need oversight from residents. Residents’ demands for their rights, in turn, help them avoid making mistakes in their future work and avoid penalties from regulatory authorities.

Water analysis report. Form of the act, description, protocol

How to read a water analysis report? What form of act (description, protocol) is used in our country. Description of the analysis process, what indicators are being studied. Regulatory documents for different types of water. Types of water tests and maximum permissible concentrations of substances. In order to correctly read the water analysis report, you need to know the maximum permissible concentrations of the substances you are looking for. The form of the act, description and protocol will also be discussed in our article.

How to read the act?

Since the results of the water analysis indicate the amount of the substance found, this indicator must be compared with the maximum permissible concentration (MAC) of this substance according to regulatory documents. Different regulatory documents are used for different types of water:

• GOST 6709-72 is needed to check the quality of distilled water;
• GOST 2874-82 is responsible for drinking water;
• GOST R 52962-2008 regulates the performance of deionized water;
• GOST R 54316-2011 is needed to assess the quality of mineral bottled water;
• SanPiN 2.1.4.1116-02 is responsible for drinking water from bottles;
• SanPiN 2.1.4.1074-01 regulates drinking water indicators.

Typically, these documents indicate the maximum permissible concentration of the substance being sought. That is, we are talking about the maximum permitted concentration of a component in water at which no harm can be caused to the human body. It is assumed that a person will drink such water throughout his life. Also, these substances in acceptable concentrations should not worsen the hygienic situation of water consumption.

In addition to the concentration of a substance, the hazard class is indicated in the water analysis report. Substances of the first class are extremely dangerous components. Substances of the second class are called highly hazardous. Elements of class 3 are classified as hazardous, and elements of class 4 are called components of moderate danger.

Also, the water analysis report may contain the following abbreviations:

• s-t - this abbreviation indicates that the indicator belongs to the group of sanitary-toxicological characteristics;
• zap - indicates the ability of the component to change the smell of the liquid;
• okr – indicates a possible change in the color of the water;
• foam – the ability of a substance to cause increased foaming;
• privk - indicates that this component changes the taste of the liquid;
• op – indicates elements that cause opalescence;
• CFU – colony forming units. This indicator is used to calculate the number of individual bacteria and microorganisms, which in a favorable environment can create entire colonies.

Hot water non-compliance report

Do not let the meter open the tap at full power so that the splashes fly all the way to the ceiling and you end up measuring not the temperature of the water in your tap, but the temperature of the water in the supply line at the entrance to the house, or in the boiler room. During one of the measurements, the meter and I grabbed the tap alternately - I decreased it, she added it.

Initially, to confirm that you are right, you can perform a control measurement of the liquid parameters. The method of performing actions is not very different from the manipulations that the authorized commission will subsequently carry out.

As a result, I wanted to record in the act the actual water consumption measured by the meter and the “measuring container,” but the commission snatched the act from my hands and took it away without my signature. But when at the trial the housing and communal services lawyer tried to attach this act to the case, in my opinion statement that “... an act without my signature in accordance with Rules No. 354 cannot have legal force,” the judge rejected this lawyer.

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Be prepared for the fact that the chief engineer will show his knowledge and will respond by “poking it under your nose” with the text “...Before taking hot water samples, you should drain the water until a constant temperature is established.

Measuring the temperature of hot water in an apartment: current standards, GOST, what to do in case of deviations from the norm

» Residents-consumers should know that the standard hot water temperature in an apartment according to SNIP does not have seasonal differences.

Temperature requirements in apartment buildings are regulated by SanPiN, as well as the absence of foreign odors and foreign tastes. Almost each of us, with one frequency or another, is faced with a situation where water can be called hot only because it flows from a hot tap.

It is unlikely that anyone is happy with a situation where, instead of taking a hot bath or shower, they have to do cold dousing. Increasingly, resource supply companies are raising the question that the standard hot water temperature needs to be reduced to 60°C. At a threshold below 60°C, the risk of infectious pathogens such as Legionella growing in a warm environment increases.

At 70°C-80°C complete disinfection occurs.

An indicator of 40°C promotes the best reproduction of this bacterium.

Types of water tests

The form of the water analysis report also depends on what type of analysis was carried out:

1. Advanced fluid analysis with consideration of 25 indicators.
2. An abbreviated analysis that involves the study of 12 indicators of the aquatic environment.

Typically, a complete water analysis contains indicators for many components. In order for you to draw conclusions about water quality, you need to compare them with the maximum permissible indicators from regulatory documents. We provide a table with standardized indicators below:

Water analysis protocol

A water analysis flow is compiled if, according to some parameters, an excess of the maximum permissible concentrations of a given substance is found. In addition to the elements found and their concentrations, this document will also indicate the maximum permissible values ​​for this indicator.

A sample of a water analysis protocol can be found at the link: https://obrazec.org/50/protokol_issledovanija_obrazcov_prob_vody.htm

If you would like to order a water analysis, you can contact our laboratory. We have all the necessary equipment to carry out the analysis. All results of the analyzes performed will be recorded in the relevant documents. The cost of the tests performed depends on the indicators being sought for verification. The price of services is specified when ordering an analysis from our manager. To do this, you need to contact us at one of the indicated telephone numbers.

Report of measuring the temperature of hot water in an apartment sample download

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